How Can We Help?
Our team is here to support your research. Whether you have questions about products, need help with an order, or want to discuss bulk pricing — we're happy to help.
Email Support
support@chinapeptideshop.comGeneral inquiries, order support, and technical questions. We aim to respond within 24 hours.
Live Chat
Available on every page
Click the chat icon in the bottom-right corner of any page for instant assistance during business hours.
Response Time
Within 24 hours on business days
Based in the EU
Romania — serving 29 destinations across Europe
Secure Communication
All inquiries handled confidentially
Common Questions
What are your shipping times?
We dispatch orders within 1-2 business days. Delivery is typically 1-2 business days within Romania, 3-7 business days across most of the EU and 8-14 business days for the rest of the EU and Switzerland; the UK and Ireland are served by DHL Express only, at 3-4 business days. The exact window for your country is shown at checkout.
Do you offer bulk or institutional pricing?
Yes. We offer volume discounts for research institutions, universities, and labs. Email us with your requirements for a custom quote.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also check status in your account dashboard.
What payment methods do you accept?
We accept SEPA bank transfer (manual to our IBAN) and, where checkout offers it for your address, instant SEPA via Paysera's hosted online-banking page. Card payments are not currently offered.
Company Information
Legal Entity
CERTALAB S.R.L.
Registration Number (CUI)
54169956
Country
Romania, EU
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